Privacy Policy

1. Information We Collect

TickerPilot collects information to provide and improve our Chrome extension services. We collect the following types of information:

• Account Information: When you register for an account, we collect your name, email address, and securely encrypted password. All passwords are hashed using industry-standard bcrypt algorithms before storage.
• Watchlist Data: We store the stock symbols, watchlist names, and organizational preferences you create within the extension to provide core functionality.
• Chart Layout References: We securely store references to your saved TradingView chart layouts and configurations from SCSTrade platform to enable quick access and synchronization across devices.
• Usage Analytics: We collect anonymized information about feature usage, extension performance, and user interaction patterns to improve our service.
• Technical Information: Browser type, extension version, operating system, and basic system information for compatibility, troubleshooting, and security purposes.
• Subscription Data: Information about your subscription plan (Basic or Premium), billing cycle, and subscription status. We do not store payment card information.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain the TickerPilot extension functionality and user interface
• Authenticate user accounts and manage secure login sessions
• Synchronize watchlists and chart layout references across your devices
• Process and manage subscription plans and billing (through Paddle)
• Send essential service communications, updates, and security notifications
• Provide customer support and respond to user inquiries
• Improve extension performance, features, and user experience based on usage analytics
• Ensure system security and prevent unauthorized access or abuse
• Comply with legal obligations and enforce our Terms of Service

3. Data Sources and Third-Party Integration

TickerPilot integrates with legitimate financial data sources and platforms:

• SCSTrade Platform: We facilitate chart access through SCSTrade's TradingView integration but do not scrape or extract data from their platform
• PSX Delayed Data: We utilize publicly available delayed market data from Pakistan Stock Exchange that is released at the end of each trading day
• Authorized Data Providers: We may access stock information from legitimate financial data portals including Investify, Sarmaaya, and other authorized PSX data distributors
• No Unauthorized Scraping: We do not engage in web scraping, data mining, or unauthorized data extraction from any financial platforms or websites

4. Information Sharing and Disclosure

We are committed to protecting your privacy and do not sell, trade, rent, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: With trusted third-party service providers (such as Paddle for payment processing) who assist in operating our extension under strict confidentiality agreements
• Legal Compliance: When required by law, court order, or legal process, or to comply with regulatory requirements
• Security and Fraud Prevention: To protect our rights, investigate suspected fraud, or prevent potential harm to users or our service
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction

5. Data Storage and Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS/SSL protocols and encrypted at rest using AES-256 encryption
• Secure Servers: Data is stored on secure, regularly updated servers with restricted access controls
• Password Security: User passwords are hashed using bcrypt with salt, making them irreversible even if accessed
• Access Controls: Limited access to personal data by authorized personnel only, with regular access reviews
• Regular Audits: Periodic security assessments, vulnerability testing, and system updates
• Payment Security: Payment processing is handled entirely by Paddle (PCI DSS compliant) - we never store or access credit card information

6. Chrome Extension Permissions

TickerPilot requires specific Chrome permissions to function properly. We use minimal permissions necessary for core functionality:

• Active Tab Permission: To interact with SCSTrade pages only when you're actively using them and have initiated the extension
• Storage Permission: To save your watchlists, chart layout references, and user preferences locally for quick access
• Host Permissions: Limited specifically to SCSTrade domains and authorized financial data sources required for functionality
• Background Processing: For synchronization features and maintaining user session security

We do not request unnecessary permissions and regularly review our permission usage to ensure minimal data access.

7. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and all associated personal data
• Data Portability: Export your watchlists, chart references, and account data in a machine-readable format
• Restriction: Request limitation of processing of your personal data
• Objection: Object to processing of your personal data for specific purposes
• Communication Preferences: Opt out of non-essential communications while maintaining service-critical notifications

To exercise these rights, contact us at privacy@tickerpilot.store. We will respond to requests within 30 days.

8. Cookies and Tracking Technologies

We use minimal cookies and tracking technologies:

• Essential Cookies: Required for authentication, session management, and core extension functionality
• Analytics Cookies: Anonymized usage analytics to understand feature adoption and improve user experience
• No Advertising Cookies: We do not use third-party advertising or behavioral tracking cookies
• User Control: You can manage cookie preferences through your browser settings, though disabling essential cookies may affect functionality

9. Data Retention

We retain your information for the following periods:

• Account Data: Retained while your account is active and for 30 days after account deletion
• Watchlists and Chart Layouts: Retained for the duration of your subscription plus 30 days
• Usage Analytics: Anonymized data retained for up to 2 years for service improvement
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes

10. Children's Privacy

TickerPilot is not intended for users under 18 years of age. Financial trading and investment tools are designed for adult users only. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@tickerpilot.store.

11. Financial Disclaimer

TickerPilot is a technology utility company and does not provide financial advice, investment recommendations, or trading signals.

• We provide organizational tools to help manage your trading workflow and chart access
• All trading and investment decisions are entirely your responsibility
• We do not analyze, recommend, or endorse any specific stocks, investments, or trading strategies
• Past performance data displayed through our tools does not guarantee future results
• Trading involves substantial risk of loss and may not be suitable for all investors
• You should conduct independent research and consult qualified financial advisors before making investment decisions
• We are not registered as an investment advisor, broker-dealer, or financial analyst with any regulatory authority

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of any material changes through:

• Email notifications to registered users
• Prominent notices within the extension interface
• Updates to the "Last updated" date on this page

Your continued use of TickerPilot after changes to this policy constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Inquiries: privacy@tickerpilot.store
• General Support: support@tickerpilot.store
• Data Protection Officer: dpo@tickerpilot.store
• Response Time: We respond to privacy inquiries within 30 days

We are committed to addressing your privacy concerns and will work with you to resolve any issues regarding your personal information.