Refund Policy

1. No Refund Policy

Due to the minimal cost and digital nature of TickerPilot, all sales are final. We do not offer refunds for any purchases of our Chrome extension, including both Basic and Premium packages.

This policy is in place because:

• Our pricing is set at a minimal cost to ensure accessibility for all traders
• The extension provides immediate value upon purchase and installation
• Digital products cannot be "returned" in the traditional sense
• We offer a free trial period through our Basic package features

2. Try Before You Upgrade

We encourage all users to thoroughly test TickerPilot with our Basic package before upgrading to Premium. The Basic package includes:

• 1 watchlist with up to 10 stocks
• 1 chart layout per stock
• Full access to core functionality
• Complete feature demonstration

This allows you to experience the full value of TickerPilot before making a purchase decision.

3. Technical Issues

If you experience technical issues with TickerPilot that prevent normal functionality:

• Contact our support team immediately at support@tickerpilot.store
• We will work diligently to resolve any technical problems
• Our team typically responds within 24 hours
• We provide ongoing support for all users

Note: Technical issues do not qualify for refunds, but we are committed to resolving them promptly.

4. Exceptional Circumstances

In very rare cases involving exceptional circumstances, we may consider refund requests on a case-by-case basis. These circumstances might include:

• Duplicate purchases made in error
• Unauthorized purchases (with proper verification)
• Fundamental changes to the extension that affect core functionality

Such requests must be submitted within 7 days of purchase and will be reviewed individually by our team.

5. Account Cancellation

You may cancel your TickerPilot account at any time:

• Contact support@tickerpilot.store to request account deletion
• Your data will be permanently removed within 30 days
• You will retain access to purchased features until deletion
• No refund will be provided for unused time or features

6. Pricing Transparency

Our pricing structure is designed to be fair and accessible:

• Basic Package: Free forever - essential features at no cost
• Premium Package: $2/month - comprehensive features for professionals
• No hidden fees or recurring charges beyond Premium subscription
• Transparent feature comparison available on our website

7. Alternative Solutions

If TickerPilot doesn't meet your needs, we recommend:

• Exploring other trading tools and extensions
• Using SCSTrade's built-in watchlist features
• Contacting our support team for usage guidance
• Providing feedback to help us improve the extension

8. Contact Information

For questions about this refund policy or to discuss exceptional circumstances:
Email: support@tickerpilot.store
Response Time: Within 24 hours
Business Hours: Monday - Friday, 9 AM - 6 PM EST

9. Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of TickerPilot after policy changes constitutes acceptance of the new terms.