Refund Policy

1. No Refund Policy Overview

Due to the minimal pricing structure and immediate digital delivery of TickerPilot services, all subscription purchases are final and non-refundable. This policy applies to all Premium subscription plans and any additional services offered through our platform.

This policy exists for the following reasons:

• Our Premium subscription is priced at the minimal cost of $3/month to ensure maximum accessibility
• Digital services provide immediate value upon purchase and cannot be "returned" like physical goods
• Users have access to comprehensive free features through our Basic plan to evaluate the service
• Instant activation and access to Premium features upon successful payment
• Operational costs associated with payment processing and service delivery

2. Free Trial Through Basic Plan

We strongly encourage all users to thoroughly evaluate TickerPilot through our comprehensive Basic plan before upgrading to Premium. The Basic plan provides:

• Core Functionality Access: Full experience of our main features including watchlist creation and chart access
• 1 Watchlist: Complete testing of watchlist management with up to 10 stocks
• 5 Chart Layouts: Adequate testing of chart layout saving and synchronization features
• Cross-Device Sync: Experience synchronization capabilities across all your devices
• Interface Familiarization: Complete exploration of the user interface and workflow
• Performance Assessment: Evaluate extension performance and compatibility with your setup

This comprehensive trial period allows you to make an informed decision about Premium features without any financial commitment.

3. Subscription Cancellation

While we do not offer refunds, you have full control over your subscription:

• Immediate Cancellation: Cancel your Premium subscription at any time through your account settings or by contacting support
• Access Until Period End: Continue enjoying Premium features until the end of your current billing period
• Automatic Downgrade: Your account automatically reverts to Basic plan features after the billing period expires
• Data Retention: All your watchlists and chart layouts are preserved during the transition
• No Termination Fees: No additional charges or penalties for cancelling your subscription
• Re-subscription Option: Easily upgrade back to Premium at any time without data loss

4. Technical Support and Issue Resolution

If you experience technical difficulties with TickerPilot that affect normal functionality:

• Immediate Assistance: Contact our support team at support@tickerpilot.store for prompt technical support
• Rapid Response: We typically respond to technical issues within 24 hours
• Comprehensive Troubleshooting: Our team will work diligently to diagnose and resolve technical problems
• Browser Compatibility: Assistance with Chrome extension compatibility and browser-specific issues
• Data Recovery: Help with recovering lost watchlists or chart layout configurations
• Performance Optimization: Guidance on optimizing extension performance for your specific setup

Important: Technical issues are resolved through support assistance rather than refunds. Our commitment is to ensure the service works properly for all users.

5. Exceptional Circumstances

In very rare and exceptional circumstances, we may consider refund requests on a case-by-case basis. These limited circumstances include:

• Duplicate Charges: Accidental multiple charges for the same subscription period due to payment processing errors
• Unauthorized Transactions: Payments made without account holder authorization (subject to verification and investigation)
• Service Discontinuation: If we permanently discontinue the TickerPilot service (with prorated refunds for unused periods)
• Fundamental Feature Changes: Major changes that fundamentally alter the core functionality you subscribed for

Review Process: Such requests must be submitted within 7 days of the charge and will be individually reviewed by our management team. Approval is not guaranteed and depends on the specific circumstances.

6. Payment Processing and Security

TickerPilot uses Paddle as our secure payment processor:

• Secure Processing: All payments are processed through Paddle's PCI DSS compliant platform
• No Stored Payment Data: We do not store or have access to your credit card or payment information
• Payment Disputes: For payment-related disputes, contact Paddle's customer service in addition to our support team
• Transaction Records: All payment confirmations and receipts are provided by Paddle
• Billing Inquiries: We can assist with billing questions but cannot process refunds outside of exceptional circumstances

7. Account Deletion and Data Handling

If you decide to discontinue using TickerPilot entirely:

• Account Deletion Request: Contact support@tickerpilot.store to request complete account deletion
• Data Export Option: Export your watchlists and chart configurations before deletion if desired
• 30-Day Retention Period: Your data is securely retained for 30 days after deletion request in case you change your mind
• Permanent Removal: After 30 days, all personal data is permanently and irreversibly deleted from our systems
• No Refund Upon Deletion: Account deletion does not qualify for refunds of previous subscription payments

8. Pricing Transparency and Value Proposition

Our pricing structure is designed for fairness and accessibility:

• Basic Plan: Permanently free with substantial functionality for casual users
• Premium Plan: $3/month with unlimited features for professional traders
• No Setup Fees: No additional charges beyond the stated subscription price
• No Long-term Contracts: Month-to-month billing with freedom to cancel anytime
• Transparent Feature Comparison: Clear feature breakdown available on our packages page
• Price Stability: 30-day advance notice for any future price changes

9. Alternative Solutions and Recommendations

If TickerPilot doesn't meet your specific needs, we recommend:

• Continued Basic Use: Many users find the Basic plan sufficient for their requirements
• SCSTrade Native Features: Utilize SCSTrade's built-in watchlist and charting capabilities
• Alternative Tools: Explore other trading organization and workflow tools available in the market
• Manual Organization: Traditional spreadsheet-based stock tracking methods
• Feedback for Improvement: Share your specific needs with our development team for future feature consideration

10. Consumer Rights and Legal Compliance

This refund policy complies with applicable consumer protection laws. In jurisdictions where mandatory consumer rights apply, those rights are not waived by this policy. However, given the nature of our digital service and minimal pricing:

• The service provides immediate value upon purchase
• Free alternatives are available through our Basic plan
• The low cost minimizes financial risk to consumers
• Technical support addresses functionality issues

11. Contact Information and Support

For questions about this refund policy or to discuss your specific situation:

• General & Technical Support: support@tickerpilot.store
• Billing Inquiries: billing@tickerpilot.store
• Response Time: Within 24 hours for all inquiries
• Business Hours: Monday - Friday, 9 AM - 6 PM PKT
• Emergency Support: Available for critical technical issues affecting service access

12. Policy Updates and Modifications

This refund policy may be updated from time to time to reflect changes in our service, legal requirements, or business practices. We will notify users of any material changes through:

• Email notifications to all registered users
• Prominent notices within the extension interface
• Updates to the "Last updated" date on this page
• Announcement in our user community or support channels

Continued use of TickerPilot after policy changes constitutes acceptance of the updated terms. Changes will not affect refund eligibility for purchases made before the policy change date.

13. Final Acknowledgment

By subscribing to TickerPilot Premium, you acknowledge that:

• You have read and understood this refund policy in its entirety
• You have tested the service thoroughly through the Basic plan
• You understand that all purchases are final and non-refundable except in exceptional circumstances
• You agree to resolve any issues through our support channels before considering external dispute resolution
• You accept the minimal pricing in exchange for the no-refund policy

We appreciate your understanding and are committed to providing excellent service and support to justify your confidence in TickerPilot.